Effective Date: July 8, 2026
Welcome to Nativers (“Nativers,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share while using our website and services.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit our website, communicate with us, or use our study abroad consultancy services. It also explains your rights regarding your personal information and the choices available to you.
Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
Nativers provides educational consultancy services for students seeking opportunities to study abroad. Our services include educational counseling, university admissions assistance, visa guidance, scholarship support, career planning, and pre-departure assistance.
Providing these services requires us to process certain personal information. We recognize the importance of safeguarding that information and maintaining your trust.
This Privacy Policy describes:
- What information we collect
- Why we collect it
- How we use it
- Who we share it with
- How we protect it
- How long we keep it
- Your rights regarding your personal information
2. Scope of This Policy
This Privacy Policy applies to:
- Our official website
- Online consultation requests
- Contact forms
- Email communications
- Telephone conversations
- Social media interactions
- Student application services
- Visa assistance services
- Scholarship guidance
- Career counseling
- Events, webinars, and seminars conducted by Nativers
This Policy does not apply to websites operated by universities, embassies, immigration authorities, scholarship providers, or third parties that may be linked from our website.
3. Definitions
For the purposes of this Privacy Policy:
Personal Information means any information that identifies or can reasonably identify an individual.
Processing means collecting, storing, organizing, using, modifying, sharing, or deleting personal information.
User, Client, or Student refers to anyone using our website or services.
Service Providers refer to third-party companies that assist us in delivering our services.
4. Information We Collect
The information we collect depends on how you interact with Nativers.
A. Personal Identification Information
We may collect:
- Full name
- Date of birth
- Gender (where applicable)
- Nationality
- Passport details
- National identification number (when legally required)
- Residential address
- Mailing address
- Email address
- Phone number
- Emergency contact information
B. Academic Information
To provide educational consultancy services, we may collect:
- Educational qualifications
- Academic transcripts
- School certificates
- College certificates
- University degrees
- Academic achievements
- Professional certifications
- Standardized test scores
- English language proficiency results
- Resume or Curriculum Vitae
- Statement of Purpose (SOP)
- Letters of Recommendation (LOR)
- Portfolio (if applicable)
C. University Application Information
During the admission process, we may collect information regarding:
- Preferred destination countries
- Preferred universities
- Preferred academic programs
- Study level
- Intake preference
- Tuition budget
- Scholarship interests
- Application status
- Admission offers
- Acceptance letters
D. Visa and Immigration Information
Where required for visa assistance, we may collect:
- Passport copies
- Visa application forms
- Financial statements
- Sponsor information
- Immigration documents
- Previous visa history
- Travel history
- Supporting documents requested by embassies or universities
E. Financial Information
Depending on the services requested, we may collect limited financial information such as:
- Payment confirmations
- Billing details
- Invoice information
- Transaction records
Nativers does not store complete payment card information on its own systems where payments are processed by secure third-party payment providers.
F. Communication Information
Whenever you contact us, we may retain records of:
- Email correspondence
- Consultation notes
- Phone conversations
- Live chat messages
- Social media messages
- Customer support requests
These records help us improve our services and provide consistent support.
G. Technical Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Browser version
- Device type
- Operating system
- Screen resolution
- Language preferences
- Time zone
- Referral source
- Pages visited
- Date and time of visit
- Duration of visit
- Clickstream information
H. Cookies and Analytics
Our website may use cookies, pixels, tags, and similar technologies to:
- Remember user preferences
- Maintain secure sessions
- Analyze website traffic
- Improve website performance
- Understand visitor behavior
- Personalize website experiences
You may disable cookies through your browser settings, although some website features may not function properly.
5. How We Collect Information
We collect information in several ways.
Information You Provide
You may voluntarily provide information when you:
- Fill out inquiry forms
- Book consultations
- Submit university applications
- Request visa assistance
- Register for webinars
- Subscribe to newsletters
- Contact customer support
- Send emails
- Participate in surveys
Information Collected Automatically
When visiting our website, certain information is automatically collected through cookies and analytics technologies.
This helps us understand:
- Website performance
- User behavior
- Popular content
- Visitor preferences
- Technical issues
Information from Third Parties
With your authorization or where legally permitted, we may receive information from:
- Educational institutions
- Universities
- Language testing organizations
- Scholarship providers
- Government agencies
- Visa authorities
- Business partners
- Referral partners
6. Why We Collect Your Information
We collect personal information to provide efficient educational consultancy services.
These purposes include:
- Responding to inquiries
- Scheduling consultations
- Evaluating academic profiles
- Recommending suitable universities
- Preparing admission applications
- Assisting with visa applications
- Communicating with universities
- Providing scholarship information
- Sending appointment reminders
- Managing client records
- Improving customer service
- Enhancing website functionality
- Detecting fraudulent activity
- Meeting legal obligations
- Conducting internal research
- Improving business operations
- Training staff
- Maintaining service quality
We collect only the information reasonably necessary for these purposes.
7. Legal Basis for Processing
Where applicable under data protection laws, Nativers processes personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests
- Compliance with government regulations
You may withdraw your consent at any time where processing is based solely on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
8. Cookies and Similar Technologies
Cookies are small text files stored on your device to improve your browsing experience.
We use cookies to:
- Authenticate users
- Maintain login sessions
- Remember preferences
- Measure website traffic
- Analyze visitor behavior
- Improve website usability
- Identify technical issues
- Enhance website security
Some cookies are essential for the operation of our website, while others help us understand how visitors interact with our services.
Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website functions.
9. How We Share Your Information
Nativers respects the confidentiality of your personal information.
We do not sell, rent, or trade your personal information to advertisers or unrelated third parties.
We may share information only where necessary with:
- Universities and educational institutions
- Colleges
- Language testing organizations
- Scholarship providers
- Visa processing authorities
- Embassies
- Consulates
- Immigration authorities
- Payment service providers
- Cloud hosting providers
- IT service providers
- Legal advisors
- Auditors
- Government authorities where legally required
Each disclosure is limited to the information reasonably necessary for the intended purpose.
10. International Data Transfers
As an international education consultancy, your information may be transferred to universities, institutions, immigration authorities, or trusted service providers located outside your country of residence.
Whenever international transfers occur, we take reasonable measures to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable laws.
11. Data Security
Protecting your information is one of our highest priorities.
Nativers implements administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Accidental disclosure
- Loss
- Theft
- Misuse
- Alteration
- Destruction
Our security measures may include:
- Secure servers
- Encryption where appropriate
- Password-protected systems
- Access controls
- Staff confidentiality obligations
- Security monitoring
- Regular software updates
- Restricted access to sensitive records
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
12. Data Retention
Nativers retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
The length of time we retain your information depends on the type of data collected and the purpose for which it was collected.
For example, we may retain information for:
- Processing university applications
- Providing visa support
- Responding to customer inquiries
- Maintaining historical client records
- Meeting legal, regulatory, and accounting requirements
- Resolving disputes or complaints
- Protecting our legal rights
When your personal information is no longer required, we will securely delete, anonymize, or destroy it using commercially reasonable methods.
13. Your Privacy Rights
Depending on your country of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may request confirmation of whether we process your personal information and obtain a copy of the information we hold about you.
Right to Correction
If your personal information is inaccurate, incomplete, or outdated, you may request that we correct or update it.
Right to Deletion
You may request that we delete your personal information where:
- The information is no longer necessary.
- You withdraw consent.
- Processing is unlawful.
- Applicable law requires deletion.
Please note that legal obligations may require us to retain certain records even after receiving a deletion request.
Right to Restrict Processing
You may request that we temporarily restrict the processing of your personal information under circumstances permitted by law.
Right to Object
You may object to certain processing activities, particularly where processing is based on our legitimate interests or used for direct marketing.
Right to Data Portability
Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where processing is based solely on your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect the legality of processing conducted before the withdrawal.
14. GDPR Rights
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights under applicable legislation, including:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure (“Right to be Forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Rights relating to automated decision-making and profiling
Nativers will respond to verified privacy requests within the timeframes required by applicable law.
15. Marketing Communications
From time to time, Nativers may send communications relating to:
- Study abroad opportunities
- University updates
- Scholarship announcements
- Educational events
- Application deadlines
- Service updates
- Newsletters
- Promotional campaigns
You will receive marketing communications only where permitted by law or where you have provided your consent.
You may unsubscribe at any time by:
- Clicking the unsubscribe link included in our emails.
- Contacting our support team.
- Updating your communication preferences.
Even if you opt out of marketing communications, we may still send important service-related notifications regarding your applications, consultations, or ongoing services.
16. Third-Party Service Providers
To operate efficiently, Nativers may engage trusted third-party service providers that assist us in delivering our services.
These providers may include:
- Website hosting providers
- Cloud storage providers
- Email service providers
- Payment processors
- Customer relationship management (CRM) platforms
- Analytics providers
- Customer support software
- Communication platforms
- Document management systems
These providers are permitted to access personal information only to the extent necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.
17. Third-Party Websites
Our website may contain links to websites operated by:
- Universities
- Colleges
- Immigration authorities
- Government agencies
- Scholarship organizations
- Educational partners
- Testing organizations
- Other third parties
These websites operate independently of Nativers.
We are not responsible for:
- Their privacy practices
- Their security measures
- Their content
- Their terms and conditions
We encourage users to review the privacy policies of any third-party websites they visit.
18. Children’s Privacy
Nativers primarily provides services to individuals seeking higher education.
Where applicants are under the age of 18, personal information may be collected with the involvement or consent of a parent or legal guardian where required by applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can take appropriate action.
19. Data Breach Response
Although we maintain strong security measures, no system can guarantee complete protection against every cybersecurity threat.
In the event of a personal data breach that is likely to pose a risk to individuals, Nativers will:
- Investigate the incident promptly.
- Take immediate steps to contain and mitigate the breach.
- Notify affected individuals where required by law.
- Notify relevant regulatory authorities where applicable.
- Review and strengthen our security measures to reduce the likelihood of similar incidents.
20. International Educational Partners
As part of our consultancy services, we may share relevant information with educational institutions and authorized partners to facilitate:
- Admission applications
- Scholarship applications
- Course evaluations
- Offer letters
- Enrollment procedures
- Visa documentation
Information is shared only where reasonably necessary to deliver the services you have requested or where required by law.
21. Compliance with Legal Requirements
We may disclose personal information where required to:
- Comply with applicable laws or regulations.
- Respond to lawful requests from courts or government authorities.
- Enforce our agreements.
- Protect the rights, safety, or property of Nativers, our users, or others.
- Investigate suspected fraud or unlawful activities.
22. Business Transfers
If Nativers undergoes a merger, acquisition, restructuring, investment, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction, subject to applicable legal requirements.
Any successor organization will continue to protect your personal information in accordance with this Privacy Policy or provide notice of any material changes.
23. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our services
- Changes in technology
- Legal or regulatory developments
- Improvements to our privacy practices
When updates are made, the revised version will be posted on this page with a new “Effective Date.”
Where required by law, we will provide additional notice of significant changes.
Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.
24. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Nativers through the contact details available on our website.
We are committed to responding to privacy-related inquiries in a timely and transparent manner.
25. Your Consent
By accessing our website, submitting information, or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our website and services.
We appreciate the trust you place in Nativers and remain committed to protecting your privacy while supporting your educational journey.